![]() During the return leg Pudong-Narita, one of my suitcases didn't show up so I had to wait 2 days for it to be delivered. I was travelling with my daughter at the time yet our return seats weren't together. ![]() There was no information given to us explaining the convoluted transit procedure at Pudong. The inflight entertainment didn't work and there was no interest in finding a fix. Cabin attendants seemed irritated at having to do their job. Sure they served us food which was bland and didn't taste at all fresh. I was able to sort this out on the telephone relatively easily but pretty stressful at the time. ![]() Unfortunately they forgot to rebook the Shanghai-Tokyo leg the following day. Not Verified | First they cancelled my return flight then asked if I wanted a refund or would be able to fly the next day, which I chose.
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